Integral comparative diagnostic in Primary Health Care institutions of the Secretary of Health in Mexico City

Abstract

With the objective of recognizing the systemic relations of the organizations of the first level of primary health care of the public sector (PNA-APS by its acronym in Spanish) of Mexico City. This article has the purpose of understanding their practical problems of significance and articulation from a comprehensive organizational diagnosis adapted to the methodology of the Organizational Communication Intelligence Model (ICA by its acronym in Spanish), which is based on four systemic analysis models: organizational subsystems, environmental factors, interest groups, and communication system. The results of this diagnosis confirm the importance of streamlining the processes that can meet organizational goals in favorable communication environments. The value, usefulness, and contribution to institutions such as the pna-aps of Mexico City of carrying out comprehensive organizational diagnoses allows the development of innovative strategic-integral plans with a global vision of communication, allowing monitoring, evaluating and applying the understanding of key messages.